Video of the BP Call Center Whistleblower, with Transcript

( – promoted by buhdydharma )

BP Call Center Just A ‘Diversion’

6/13/10 A KHOU interview reveals that the BP call center in Houston for the company’s oil disasters is just a “diversion” to prevent concerns and ideas from reaching BP corporate.

http://www.youtube.com/watch?v…

Transcription of this Channel Eleven News Report KHOU-TV, Houston.

follows below …

Transcription of this Channel Eleven News Report, on BP Call Center Whistleblower:

[My apologies for any typos, etc. These if found, are unintentional.]

News Announcer: And now we have the story of a BP insider, who says all the complaint calls the company receives, never gets any farther than the Operators on the other end of the line.

Reporter Tiffany Craig: We’ll call her ‘Janice’, and she’s one of a hundred Operators at BP’s Call Center.

Janice, BP Operator:  We take all your information, and then we have Nothing to give them. Nothing — to give them.

Reporter: Janice says, Calls about the Oil Disaster are non-stop. But Operators are just ‘warm-bodies’, on the other end of the phone.

Janice:  We’re a ‘Diversion’, to stop them from really getting to the Corporate Office — to the ‘big people’.

Reporter: The Calls come in from around the world. But it’s the desperation of those from the Gulf Coast, that effects her the most.

Janice: I don’t want to get emotional, OK? But it’s so frustrating when these people live right there — and nothing’s been done to help them.

Reporter: For weeks on end, 12 hours a day, there’s a ‘little secret’ that Janice says, she witnessed first hand.

Janice:  It’s just eating at me …

Reporter: Because the Operators say the calls never get past them — some don’t even bother taking notes.

Janice:  … and they just put down — type: “Blah, Blah, Blah”.  No Information, OK? — just “Blah, Blah, Blah”.

Reporter: And even though Janice says she jots down info from every call, she feels like it’s doing no good.

Janice: I just feel so bad. But there’s Nothing I can do.

Reporter Tiffany Craig: BP Officials tell us, they’d received more than 200,000 Phone Messages, from the Center here in Houston — but can’t say just what Percentage of Calls, they’ve returned.

They even did a computer search on the word “Blah” — and only one instance came up, claiming that was an Operator’s ‘polite way’ of logging a drunk, belligerent caller.  Tiffany Craig, Eleven News.

200,000 Phone Messages —

but can’t say just what Percentage of Calls, they’ve returned ???

It must be that “New Math” again — you know the kind that makes you look “foolish”, when you can’t tell which is the X and which is the Y.

Here a Hint BP:  

X is the “unknown” number of Callers, “who need your help”.

Y is the “amount of effort”, you’ve taken to “get back to them”.

Here another Hint BP:

200 THOUSAND people, Times 0,

is STILL Zero.

200,000 x 0 = 0